Standard Service Plan Renewal
Standard Service Plan Renewal
- Monthly Solar Health Check
- Prioritized Troubleshooting & Support
- Performance Guarantee
Monthly Solar Health Check
Every month, our technicians will sweep the system to uncover any issues. Homeowners have access to monitoring themselves, but as exciting as it is to show off and check it every day, nobody wants to babysit it forever – and not everyone has the training to know what to look for. ESP’s service experts will send a notification each time we complete the check and let the customer know if there’s anything we’ll be following up on to maintain optimal performance.
Prioritized Troubleshooting & Support
Subscribers to a Service Plan will receive priority support over non-subscribers.
Performance Guarantee
Our team will identify any issues with the system within 30 days of the issue occurring, or pay for actual production that was lost during downtime, based on historic data and/or comparable panels in system performance.
*Note that we must connect with the homeowner for confirmation and troubleshooting, and unresponsiveness to our outreach attempts void the guarantee timeframe. We have to use our resources effectively and need to work with the homeowner to help identify and resolve the issues!